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TheLoyaltyCo

●  Manchester, London, Dubai, Berlin

Talk to us

Guests
into regulars.

Membership programmes, guest apps and operator reporting for restaurant, bar and hotel groups. Built by hospitality people.

O Beach, Dakota Hotels, San Carlo, AlphaMind, Solutions Leisure Group and more

Watch the reel

Guests
into regulars.

Membership programmes, guest apps and operator reporting for restaurant, bar and hotel groups. Built by hospitality people.

O Beach, Dakota Hotels, San Carlo, AlphaMind, Solutions Leisure Group and more

Watch the reel
Dakota Hotels San Carlo Gino D'Acampo Addmind Fundamental

01  Studio

75%

of the team have worked in restaurants, bars or hotels

Most of us have run a shift before we ran a sprint. That is why the loyalty we build fits how a venue actually works.

100+

years of combined hospitality leadership

4

studios: Manchester, London, Dubai, Berlin

Loyalty first

programmes, apps and reporting, run with you long after launch

Sucre Dubai dining room with chandeliers and red velvet seating

Sucre, Dubai

02  Loyalty

Loyalty is the growth plan.

Members come back on an ordinary Tuesday and spend more when they do. We design the mechanics with you, then build and run them.

i

Points and tiers

Earn on every pound. Rules a new starter can explain on their first shift.

ii

Cashback wallet

A percentage back as credit that only spends with you.

iii

Paid membership clubs

Priority booking, member pricing, events. Recurring revenue.

iv

Surprise and delight

Birthdays, milestones and quiet nights, triggered from real visit data.

How the programmes work

03  Apps

An app your guests actually open.

TheLoyaltyCo

GOLD

Points

12,480

S. Marchetti
Member since 2021

iOS and Android. Apple and Google Wallet passes. Order and pay, reservations, waitlist, triggered offers, and one guest profile the floor team can see. Connected to your POS, PMS and booking system.

Client

Programme

Mechanics

Evolv Collection

UK

Evolv Rewards
Points and rewards

Points, gamification, gift cards and points transfer, with a digital card and booking.

AlphaMind

Dubai

Mindset
Gold, Platinum, Black

Points and VIP access across CLAP, KIRA, Bar du Port and more.

O Beach

Ibiza and Dubai

Inner Circle
Free membership

Welcome points, 4% cashback, ticketing and packages in the app.

Solutions Leisure Group

UAE

Solutions Rewards
Black and Gold tiers, 10% cashback

Lock, Stock & Barrel, Asia Asia, Ula, The 305 and more, with priority event booking.

Operator dashboards: live revenue by membership status, points in and out, venue against venue, a member lookup for the floor, and finance-grade reporting.

04  Work

Apps guests actually open.

All work
Solutions Rewards loyalty app screens for Solutions Leisure Group, UAE

iOS and Android

01

App · Loyalty · Bookings

Solutions Rewards

Solutions Leisure Group, Dubai

One membership across Lock, Stock & Barrel, Asia Asia, Wavehouse and Ula. Free to join, 10% off the bill and 10% back to spend next time, two tiers, priority bookings and a birthday gift, with tables booked inside the app.

Mindset loyalty app for AlphaMind, formerly Addmind

iOS and Android

02

App · Membership · VIP

Mindset

AlphaMind, formerly Addmind

Gold, Platinum and Black membership across CLAP, KIRA, Bar du Port, Iris, Suteki, Raspoutine and LITT. Points on every visit, priority reservations, VIP rewards and access to invitation-only events.

O Beach Inner Circle loyalty app for O Beach Ibiza and Dubai

iOS and Android

03

App · Cashback · Ticketing

O Beach Inner Circle

O Beach Ibiza and Dubai

Free membership with 100 welcome points and 4% back on eligible spend. Double-points days, upgrades and pre-sale access, with beds, tickets and celebration packages bought inside the app.

The Ivy Premier Rewards loyalty app for The Ivy Collection

iOS and Android

04

App · Loyalty · Bookings

The Ivy Premier Rewards

The Ivy Collection, Caprice Holdings

Green, Silver and Gold tiers across The Ivy Collection. A point for every pound and 5% back in cash value, a table booked in a few taps and a digital card, with one guest profile the floor team can see.

Evolv Rewards loyalty app for The Evolv Collection, formerly D&D London

iOS and Android

05

App · Loyalty · Gifting

Evolv Rewards

The Evolv Collection, formerly D&D London

Points on every visit across restaurants, bars and hotels in London, Manchester, Birmingham and New York. Gift vouchers, gamification and points transfer, with a digital card and tables booked across the group.

The Superlative Collection members app, Glasgow

iOS and Android

06

App · Membership · Bookings

The Superlative Collection

Superlative Collection, Glasgow

One membership across nine venues including Glaschu, Maison by Glaschu, Cuvée and The Clubhouse. Points on every visit that spend like cash, Gold and Platinum tiers, a rewards catalogue and tables booked inside the app.

05  Capabilities

Everything the programme touches, we build too.

Websites and booking

WordPress sites with booking, ticketing and membership built in.

Email and social

Member communications, campaigns and Instagram content from people who know the venues.

Data, reporting and BI

Power BI reporting that joins POS, bookings and membership into one view.

Connected to

Zonal, Tevalis, Lightspeed, Comtrex, Verteda, Access, OpenTable, SevenRooms, ResDiary, QuadraNet, Stripe, Mastercard, PayPal, Braintree, Dojo, Global Payments, Paymentsense, Total Processing. Not listed? It is usually a yes.

06 Journal

Notes from the floor.

Read the blog
Read the blog

Let's talk.

Thirty minutes is enough to tell you whether a programme makes sense for your estate, and what it would take.

sales@theloyaltyco.app