Adam has lived and breathed the hospitality sector for the last 20 years. His background is not only technology focussed, but he has managed a number of venues across the premium casual market.
When loyalty was but a pipe dream for most, Adam looked to create something revolutionary in the sector and began creating Club Individual for Individual Restaurants. It’s evolved dramatically over the last 10 years and boasts close to 2m members. This was the driver behind the decision to create TheLoyaltyCo to allow this wealth of knowledge to benefit both other industries and other hospitality driven outlets.
Adam is seen as an industry expert with expertise covering IT, systems, development and SQL with loyalty, technology, marketing e-commerce and deliverability being only some of his areas of expertise.
Adam is also an accredited business mentor and lives and breathes what he’s learned and mentored on the Dale Carnegie course

Tess is the Managing director of TLC, and with over a decade of experience in hospitality and eight years with a focus on systems (IT and beyond), she's well equipped to advise on successful processes and protocols for experience enhancing digital platforms.
A self confessed problem solver and Asana junkie, collaboration is Tess's key focus, allowing the departments across the company to work together towards a joint goal successfully with a little jazz where possible✨
Based out of Berlin Tess spends her spare time reading, at a pilates class or sampling the best brunches in town.

Andrew has managed teams across all areas of business from sales and marketing to quality control and customer services. Andrew is passionate about understanding his client’s needs and has a keen eye for detail when it comes to problem-solving.
Andrew puts a lot of his customer service and relationship-building skills down to the years he has spent in hospitality at multiple levels.
For the past few years, Andrew has focused on his passion for marketing and technology. Consulting on marketing projects and working in the digital marketing industry covering web and app development, social media, email marketing, SEO and more.
All the above position Andrew perfectly to build strong relationships between TLC and its prospects, clients and partners. He can help quickly assess where TLC can be of most benefit to a business and set in motion the strategies TLC use to transform brands digitally.

Steve is the Managing Director of TLC Solutions focusing on the IT solutions arm of the business.
He has spent the best part of 30 years in and around hospitality having previously worked on the floor in F&B within hotels before moving across to IT side. First with Micros and then becoming the Operations Director for Quadranet Systems where he has spent the last 20 years.
Managing the Installation, Support & IT departments and playing a key role in building the business from its roots to the success it is today. It was during this time that Steve developed his extensive knowledge of all things IT whilst continually building and maintaining customer relationships through the various projects he has successfully managed.

With over a decade of Software Engineering experience under his belt, Mushfiq is our Technical Lead at TLC. Mushfiq has worked in software systems as diverse as Distributed platform for Digital Ad Serving, Micro service based Event Management Solution, Cashier Less Store by RFID, ERP, E-Library for Medical Journals, Data Migration and a wide range of Web & Mobile applications. He is proficient in Full Stack of software development with 9+ years of experience in software product, project and client management.
Here at TLC, Mushfiq participates in the entire software development life cycle, and collaborates with our software and business development teams, product managers, clients and technical partners. Mushfiq is passionate about leading from the front by efficient problem solving and enjoys managing processes, and people for the successful delivery of a software solution. Outside of work Mushfiq enjoys playing cricket, football, badminton and pool, loves food, family, friends, fast cars and fantasy football.

Darren is Digital Communications Manager at TLC. With 7 years’ experience in Digital Marketing, Darren spent his first 4 years at a UK-based restaurant group managing all outgoing email and SMS activity. As TLC's Digital Communications Manager, Darren handles all aspects of data hygiene, campaign creation/management, email automation and reporting.

James has built up a few years of experience working in data, after naturally growing into his current role through years of progressively taking on more responsibility in data management for previous employers, before joining the TLC team as a BI Developer in early 2023. Starting his career working behind the bar during university, James finds it fitting to be working with data from our current clients in the hospitality sector. Outside of work, James spends his time training in the boxing gym, which is great for keeping in shape and letting off some steam.

Dan Essex is Technical Consultant at TLC Solutions and is sure to have a technical solution to your problem, no matter how sedate or ambitious the pitch. Mr Essex studied Computing for Internet and Multimedia at RGU in Aberdeen and then Media Technology at Salford University before going into the industry working for a variety of employers both in hospitality and in technology, which makes him well suited to this role here at TLC Solutions.
He has a wealth of experience in a whole gamut of technical fields including valuable experience as a sales technician at a large computer warehouse and also spent some time working for Apple as a Specialist, which helped him to understand the world of hardware procurement and gave him valuable insight into the core technical competencies and requirements of the general public.
Dan likes nothing more than getting his hands on bleeding-edge tech and figuring out how it all works – many a product in the Essex household was taken apart in his early days in pursuit of this goal, and most of the time 12-year-old Dan was able to put it back together again too! (sorry about the stereo, Mum)

After studying Hotel Management in Barcelona (her home town), Marta moved to the UK where she worked in five-star hotels such as the Savoy and Claridge’s. Exceeding expectations and attention to detail are part of her nature.
Marta then made the move to Infor where she became a Project Consultant, specialising in EPOS and stock control systems, moving then to Quadranet where she first worked with our very own Steve.
Spending a lot of her working life in hotels and restaurants, learning about their system needs and putting them to use, has given Marta the experience needed to help our clients find the right solutions for their business.
Outside of work Marta loves making bread and baked goods of all kinds, traveling, spending time with friends and playing board games.

Built my first PC at 10. Started working in Hospitality at 15. College to study IT at 16. Moved to Manchester for uni at 18. I worked nights in Revolution. But then I stopped pulling pints and started pushing myself. I upped my game. Made a leap to IT and started learning more. I did things I never dreamed I would. I fixed issues I never thought I could. The blue screens. The smashed screens. The Internet troubles. And all that in between.
Sure, I was Born in Yorkshire. But I was made to support you.

Dedicated help desk professional with a passion for providing exceptional customer support. Proven track record of resolving issues efficiently and ensuring customer satisfaction. Outside of work, Luke enjoys relaxing, either with a long walk or the gym. He also loves testing his sanity by watching Manchester United on a regular basis.