How we think about loyalty programmes, guest apps and the reporting behind them, from the team that builds and runs them.
Skywards, Etihad Guest, Bonvoy and Hilton all chased business travellers in October. How Gulf hotels and restaurants can win their repeat visits.
October brought a wave of pub and restaurant loyalty launches. Here is why the return visit, not the download, shows whether a programme is working.
For The Island Quarter in Nottingham we built a new website and The Island Club, a free members’ app with points across partner businesses, pay with points, bookings, offers and early access to live events.
Evolv Rewards is the loyalty app for The Evolv Collection, formerly D&D London, with points on every visit, gift vouchers, gamification, points transfer and booking across its restaurants, bars and hotels.
Solutions Rewards gives guests of Solutions Leisure Group one app across venues including Lock, Stock & Barrel, Asia Asia, Ula and The 305, with Black and Gold tiers, cashback and priority event booking.
How we built Inner Circle for O Beach: a free membership app with welcome points, 4% back on spend, bookings, tickets and packages across O Beach Ibiza and O Beach Dubai.
Two critical PHP vulnerabilities (CVE-2026-109618 and CVE-2026-109619) were disclosed this week. Who is affected, what to do, and how we are handling it for hosted and managed customers.
Guests can now book restaurants through ChatGPT and Google’s AI Mode. Here is what that means for your guest data and three questions to ask every supplier.
Pubs got business rates relief. Restaurants and hotels did not. Before the 28 October Budget, here is how UK operators can protect revenue through regulars.
Aetheria Rewards is our demo loyalty app. Put it on your own phone and see what your guests would get before you commit to anything.
Tokyo soul, Dubai heat. We designed and built a fully responsive WordPress website for Sutēki Dubai to match the venue’s art-house gallery energy.
When The Skinny Kitchen in Ibiza lost access to its website, we rebuilt it from scratch. Here is how we handle migrations and rescues for hospitality brands.
Four loyalty mechanics we build for restaurant, bar and hotel groups, what each one is good at, and how real programmes combine them.
A loyalty programme is only as useful as what you can see from it. Here is what we put in front of operators, and why.
If your loyalty app does not talk to your POS and booking system, your team ends up doing the work by hand. Here is what we connect to and why it matters.
Thirty minutes is enough to tell you whether a programme makes sense for your estate, and what it would take.
